pella policies

Please allow 2 weeks from the date of purchase for orders to be shipped out. Many items are listed on a made-to-order basis. Once items are shipped we are no longer liable for packages.

Please double check shipping address upon ordering. Items will be shipped to the address given. We are not liable for orders shipped to a wrong address. 

for free pickup in DOWNTOWN TORONTO please pay for shipping and LEAVE A NOTE ON YOUR ORDER asking for order pickup. We will contact you with a shipping refund and further pickup information.

For concerns about shipping please contact 

All items are FINAL sale. For unique cicumstances please email us at 

If your item needs repairing after use please email us at We want you to wear your pella pieces forever. 

Please handwash or dryclean all pella pieces. No matter what you do please DO NOT put pieces in the dryer!!