pella policies


Shipping
Please allow 2-4 weeks from the date of purchase for orders to be shipped out. Many items are listed on a made-to-order basis. Once items are shipped we are no longer liable for packages.

Please double check shipping address upon ordering. Items will be shipped to the address given. We are not liable for orders shipped to a wrong address. 

For concerns about shipping please contact pellawool@gmail.com 

Returns
All items are FINAL sale. For unique cicumstances please email us at pellawool@gmail.com. 

Repairs
If your item needs repairing after use please email us at pellawool@gmail.com. We want you to wear your pella pieces forever. 

Care
Please handwash or dryclean all pella pieces!!! Hand wash with mild detergent in tepid water, rinse delicatly with clean cold water, lay flat to dry, DO NOT TUMBLE DRY. No matter what you do please DO NOT put pieces in the dryer!! 


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